Advanced Clinical Communication in the Management of Functional Disorders

Increase patient satisfaction and reduce costs

A one-day training programme that provides healthcare professionals with the tools to:
Rapidly build Rapport • Help the patient Relax • Ease patients’ anxiety and symptoms • Use less medication and improve the patient experience

Topics include:

  • The power of words and positive suggestion
  • Taking a therapeutic history
  • Ways to establish rapid rapport
  • Ways to change patient’s focus of attention and elicit the relaxation response
  • Eliciting and utilising the patient’s resources
  • Imagery and metaphor – effective tools for change
  • Ways to reduce anxiety and discomfort
  • ​Ways to give the patient more control over their symptoms 

Learning objectives:
By the end of this one day workshop participants should:

  • Understand the integration of mind and body
  • Be aware of the nocebo effect of words and how to minimise this negative effect by utilising different types of words and phrases
  • Be able to take a therapeutic history, eliciting the patient’s strengths and abilities whilst minimising a negative focus
  • Be able to establish rapid rapport with their patients
  • Know several different ways to change the patient’s focus of attention and elicit the relaxation response
  • Be able to utilise client generated imagery and metaphor as effective tools to reduce anxiety and discomfort and to give more control to the patient
  • Be aware of how best to give positive suggestion to the patient
  • Be able to teach the patient ways to set and achieve their goals
  • Be able to teach patients simple tools to reduce their own anxiety and increase their control over their symptoms
  • Understand processes by which functional symptoms may arise 

To make a booking please contact us. BSCAH charges £500 for up to 10 participants and £750 for up to 20 participants. Please contact National Office if larger numbers are envisaged.
T: 07702 492867
Postal address: Mrs H Dwyer, c/o Hollybank House, Lees Road, Mossley, Ashton-u-Lyne, Lancs OL5 0PL

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